Frequently Asked Questions

Have a question? We've got answers. If you don't find what you're looking for, feel free to contact us — we're always happy to help!

Products

What age range are Kudospop bouncers suitable for?

Our bouncers and rockers are designed for newborns up to approximately 9–12 months, or until your baby reaches the maximum weight capacity of 9–9.1 kg (about 20 lbs). Always check the specific product listing for age and weight guidelines.

Are your products safety certified?

Yes! Our bouncers are ASTM certified and built with 3-point safety harnesses, non-skid feet, and secure frames to keep your little one safe at all times.

Are the seat pads machine washable?

Absolutely. Most of our seat pads and inserts are machine washable. We recommend washing on a cold, gentle cycle. Check the individual product page for specific care instructions.

Do the bouncers require batteries?

Our bouncers with vibration features are battery-operated. The vibration mode auto shuts off after 15 minutes to conserve battery life. Battery type varies by model — please refer to your product's packaging.

Can I use the newborn insert with my existing car seat or stroller?

Yes! Our WUY-02B Newborn Insert is universally compatible with most major brands including Graco, Doona, Nuna, Chicco, Maxi-Cosi, 4moms, Evenflo, and more.

Shipping

How long does shipping take?

Orders are typically processed within 1–2 business days. Standard shipping usually takes 5–7 business days. You'll receive a tracking number by email once your order ships.

Do you ship internationally?

Currently, we ship within the United States. We're working on expanding our shipping options — stay tuned!

How can I track my order?

Visit our Order Tracking page for step-by-step instructions on how to track your shipment.

Returns & Refunds

What is your return policy?

We want you to love your Kudospop purchase. If you're not completely satisfied, you may return unused items in their original packaging within 30 days of delivery for a full refund.

How do I start a return?

Simply contact our support team with your order number and reason for return. We'll guide you through the process quickly and hassle-free.

When will I receive my refund?

Once we receive and inspect your return, refunds are typically processed within 5–7 business days back to your original payment method.

Customer Support

How do I contact Kudospop?

You can reach us through our Contact Us page. We aim to respond to all inquiries within 24–48 hours on business days.